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My registration does not work anymore. What should I do?
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First of all you should contact us by e-mail on support@warelex.com your message should contain the following information:
- Recent hardware or OS changes, system crashes etc.
- Your device`s full name and model.
- Short description of your operating system.
- Error message description.
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Why do I receive "Key is already used" message when I try to activate Mobiola Screen Capture on the second PC?
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According to our license - you can use only one activation key for one PC with multiple devices. If you want to register Mobiola Screen Capture on your second PC you should contact us by e-mail to support@warelex.com with attachment of your order details.
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Can I upgrade the software for free?
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Yes, you can download and install new versions of Mobiola Screen Capture for free, registration information will be preserved during the installation even if you previously uninstalled the old version.
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What should I do to install Mobiola Screen Capture to my device?
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Mobiola Screen Capture automatically installs to your device if you selected this option while installation to PC. Otherwise:
- If you have Nokia or Sony Ericsson device: Go to application`s folder (C:\Program Files\Mobiola “Application name” – by default)and run “.sis” file. You will be prompted to install an application to your device.
- BlackBerry devices does not need client files.
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When I try to activate the software I receive "There is no Internet connection available..." message. How can I register the software in this case?
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Most probably you are behind the proxy or do not have Internet connection at all. In these cases we are doing offline registration procedure, please do the following:
- Go to Start->Run
- Copy and paste there following command line (with inverted commas):
- "C:\Program Files\Mobiola Screen Capture for S60\ScreenCaptureServer_S60.exe" REGISTER - for Nokia devices
- "C:\Program Files\Mobiola Screen Capture for UIQ 3\ScreenCaptureServer_UIQ3.exe" REGISTER - for Sony Ericsson devices
- "C:\Program Files\Mobiola Screen Capture for Blackberry\ScreenCaptureServerBB.exe" REGISTER - for BlackBerry devices
- We need Hardware Fingerprint number from the dialog that you will see after running this command. Please send your Hardware Fingerprint by e-mail to support@warelex.com along with your order details and we will generate you the offline registration code.
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How long can I use trial copy of Mobiola Screen Capture application?
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You are free to use trial copy of Mobiola Screen Capture for 3 days.
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I can not establish Bluetooth/USB connection. What should I do?
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You should make sure that your device (or bluetooth adaptor) is connected to your PC, and PC Suite/Desktop Manager can detect your device.
If your device(or bluetooth adaptor) is connected but you still have no connection please, go to user`s manual (Help -> Help Contents).
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If I have registered the Mobiola Screen Capture application with one device, can I use the application with additional devices?
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According to our license - you can use one registered copy on one PC with multiple devices.
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I have no video signal in my messenger (Skype, MSN, etc.). What should I do?
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You should install the latest version of Mobiola Screen Capture and set Mobiola Video Source as your messenger`s video source as it shown in user`s manual (“Using with messaging applications” tab).
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Where can I find a complete User Guide (User`s manual) for Mobiola Screen Capture?
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Please, see Help -> Help Contents.
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I have an another problem.
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If you have another problem with our software you should contact us by e-mail at support@warelex.com.
It will be helpful if you can provide following information to us:
- Version of Mobiola Screen Capture.
- Your PC Operating System.
- Your device model.
- Detailed report about your problem.
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